Privacy Policy

This Privacy Policy describes how Handshake Messaging, LLC (“Tapp’d,” “we,” “us,” or “our”) collects, uses, and shares your personal data in connection with your use of www.tappdapp.com and any related sites, pages, or services that link to this Privacy Policy (collectively, the “Services”). It also explains your statutory rights with respect to your personal data.

We encourage you to read this Privacy Policy carefully before using our Services.

Information you provide to us. Personal data is information that can be used to contact or identify you. The personal data you may provide through our Services includes the following:

• Account and contact information encompasses your name, alias, email address, phone number, billing and mailing addresses, username and password, photograph, biographical details, digital wallet addresses, and any other information associated with your account profile.
• Transaction and payment information includes data relating to purchases or transfers made through our Services, such as payment card details, billing information, digital wallet information, and your transaction history.
• Communications and marketing data covers data exchanged when you contact us with questions or feedback, as well as your preferences for receiving marketing communications and your engagement with them.
• User-generated content refers to photos, images, comments, messages, and other content or information you generate, transmit, or otherwise make available on our Services, along with associated metadata.
• Identity verification data includes government-issued identification numbers such as a Social Security Number, tax identification number, passport number, driver’s license, or state ID number, along with an image of the relevant identification document, as required for Know Your Customer (KYC) verification.
• Other data not specifically listed here will be used as described in this Privacy Policy or as disclosed at the time of collection.

Third-party sources. We may supplement the personal data we collect directly with data received from third-party vendors or other commercially available sources, including public sources such as social media platforms, data providers offering demographic information, vendors providing fraud detection or KYC services, and marketing partners.

Automatic data collection. We may automatically collect technical and behavioral data when you interact with our Services. This includes device information such as your operating system, browser type, IP address, unique device identifiers, language settings, and general location; and online activity data such as pages viewed, time spent, navigation paths, and engagement with our marketing emails.

Cookies and similar technologies. We use cookies and similar technologies, including web beacons, pixels, tags, and scripts, to personalize your experience, operate and improve our Services, analyze performance, and support marketing activities.

SMS communications. If you opt in to SMS notifications through your account settings, we will send text messages to the mobile number associated with your account. Message frequency varies based on your account activity and notification preferences. Message and data rates may apply. Mobile numbers collected for SMS notification purposes are not shared with third parties for marketing purposes. To opt out of SMS notifications at any time, text “STOP” to the short code or adjust your preferences through your notification settings. For more information, see the SMS section in our Terms of Service.

Data about others. If you choose to refer a contact to our Services, please ensure you have their permission before sharing their information with us.

We may use your personal data for the following purposes, or as otherwise described at the time of collection:

Service delivery. We use your personal data to operate, maintain, and improve our Services; manage your user account; process payments and transactions; enable digital wallet functionality; conduct KYC checks as required; support security features such as verification codes and trusted device recognition; facilitate user-to-user communication; personalize your experience; and respond to your requests, questions, and feedback.

Research and development. We analyze personal data to improve our Services and business operations. We may also create aggregated, de-identified, or anonymized data by removing personally identifiable information, and use or share that data with third parties for lawful business purposes including service improvement and business promotion.

Marketing and advertising.

• Direct marketing. We may send marketing communications about our products, services, or promotions based on our legitimate interest, your consent, or as otherwise permitted by law. You may opt out at any time by following the unsubscribe instructions in any communication or by contacting us as described in the Contact Us section below.
• Interest-based advertising. We may work with third-party advertising and social media companies to serve ads on other online services, using cookies and similar technologies to tailor ads based on your interactions with our Services over time. We may also share user information with these partners to reach similar audiences elsewhere. See the Your Choices section for information on how to limit this.

Compliance and protection. We may use your personal data to comply with applicable laws and legal processes; protect the rights, safety, or property of Tapp’d, our users, or others; maintain business records; enforce our terms of service; and prevent, investigate, or deter fraudulent or unlawful activity. This may include sharing your data with third parties as described in Section 4.

With your consent. Where required by law or otherwise appropriate, we may seek your consent before collecting, using, or sharing your personal data.

Aggregated and anonymized data. We may derive aggregated or anonymized data from personal data we collect and use or share it for lawful business purposes, including analytics and marketing.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

We may share your personal data with the following categories of third parties:

• Affiliates. We may share your personal data with our corporate parent, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.
• Service providers. We share personal data with third-party providers that support our operations, including hosting, technology, customer support, email delivery, marketing, and analytics services.
• Payment processors and fraud detection providers. We share personal data with payment and fraud detection providers to process transactions and protect against unauthorized activity and financial crime.
• Advertising partners. We may share personal data with third-party advertising companies for interest-based advertising as described in Section 3. Any data obtained through the Tapp’d messaging program will not be shared with third parties for their marketing purposes.
• Professional advisors, including lawyers, auditors, bankers, and insurers, where necessary in connection with services they provide to us.
• Government agencies and regulators. We may disclose personal data to law enforcement or public authorities: (i) to comply with a subpoena, court order, or regulatory requirement; (ii) to investigate suspected fraud, violations of law, or breaches of this Privacy Policy; (iii) to respond to claims against us; or (iv) to protect the rights, property, or safety of Tapp’d, our users, or the public.
• Corporate transactions. In connection with a merger, acquisition, sale of assets, or similar transaction, your personal data may be transferred to the relevant counterparty as part of that transaction.
• Other users. Certain information, such as your profile and user-generated content, may be visible to other users in the normal course of using our Services. Where your data can be seen or collected by others, we are not responsible for that use.

EU & UK Representatives. We have appointed representatives to handle matters pertaining to the General Data Protection Regulation (GDPR) on behalf of EU and UK users:

• EU Representative: Pursuant to Article 27 of the GDPR, we have appointed European Data Protection Office (EDPO) as its EU GDPR Representative. You may contact EDPO regarding GDPR-related matters by submitting a request at https://edpo.com/gdpr-data-request/ or by writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.
• UK Representative: Pursuant to Article 27 of the UK GDPR, we have appointed EDPO UK Ltd as its UK GDPR Representative. You may contact EDPO UK regarding UK GDPR-related matters by submitting a request at https://edpo.com/uk-gdpr-data-request/ or by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom.

Access and updates. You may review and update your account information at any time by logging into your account.

Account deletion. You may delete your account and associated data through your Account Settings.

Marketing opt-out. You may opt out of marketing emails at any time by using the unsubscribe link in any marketing communication or by contacting us as described in the Contact Us section below. Opting out does not affect service-related or administrative communications.

Advertising choices. You may limit the use of your data for interest-based advertising through your browser settings, privacy-focused browser extensions, or opt-out tools provided by advertising industry organizations. Note that these settings must be applied separately on each device, and some advertising partners may operate independent opt-out mechanisms.

Do Not Track. We currently do not respond to Do Not Track browser signals.

Declining to provide information. Certain personal data is required to provide our Services. If you choose not to provide it, we may be unable to deliver the relevant service.

Our Services may contain links to third-party websites, applications, or online services, and our content may be integrated into platforms not operated by Tapp’d. These links do not constitute an endorsement of or affiliation with any third party. We are not responsible for the privacy practices of third-party services and encourage you to review their privacy policies directly.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. We may retain data for longer periods where necessary to maintain accurate records of your dealings with us, or following account closure, to comply with applicable laws, prevent fraud, resolve disputes, and enforce our terms of service.

We maintain technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction, using industry-standard technologies and internal procedures. As Tapp’d is headquartered in the United States, your personal data will be processed here. While we take reasonable measures to protect your information, no internet transmission is entirely secure and we cannot guarantee the security of data transmitted through our Services. You are responsible for keeping your account credentials confidential and must not share your password with any third party.

Our Services are intended for users aged 18 and over. If we become aware that we have collected personal data from a minor, we will delete it promptly. If you believe we may have information from or about a child, please contact us as described in the Contact Us section below.

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date and posting the revised policy on our Website, and where required by law, through additional notice such as email. We recommend reviewing this Privacy Policy periodically to stay informed of any changes.

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise any of your rights with respect to your personal data, please contact us at help@tappdapp.com.